Shopping for the right carry-on shouldn’t feel like guesswork. Yet every “Will it fit under the seat?” risked sending shoppers away. Travelpro teamed up with Asklo to deliver instant answers—keeping customers engaged and slashing bounce rates by 30%.
Mark Costigliola
The Brand
Travelpro makes luggage trusted by pilots and loved by frequent flyers. Their reputation for reliability is strong—but to win over new European customers, the online experience had to feel just as solid: answers at the ready, no waiting around.
The Challenge
Shoppers had real questions in real time: Does it expand for extra space? Is it Ryanair-approved? Will my laptop fit?
Every unanswered moment was a potential lost sale. Support emails, phone calls, and live chats helped—but only during office hours. After hours? Shoppers bounced.
Travelpro needed a way to:
- Answer product questions instantly
- Take pressure off customer care
- Keep the experience as smooth as the journey their bags were built for
The Solution
Asklo turned product pages into conversation starters. Shoppers could ask, get, and decide—without detours or delays.
How it worked:
- 24/7 instant answers right on the page
- Custom intents to cover shipping, returns, and warranties
- One-click Shopify integration—fast to launch, light to manage
No scripts, no wait times. Just human-like responses, always on.
The Results
In just two months:
- Bounce rates fell 30%
- 43K+ shoppers engaged directly with Asklo
- Customers made decisions faster—and with more confidence
Mark Costigliola
Partner with Athos Commerce to transform your ecommerce store. With proven tools and expertise in search and merchandising, we empower businesses to achieve measurable growth. Contact us today to start optimizing your store for success.
